Effective Date: 01/06/2024
At Global Mars Translation, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information in connection with our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information from you when you:
- Request our services
- Create an account
- Subscribe to our newsletter
- Contact us for inquiries or support
The personal information we collect may include:
- Name
- Email address
- Phone number
- Company name
- Payment information
- Any other information you choose to provide
1.2 Non-Personal Information
We may also collect non-personal information that does not identify you individually, such as:
- Browser type and version
- IP address
- Device type
- Pages visited on our website
- Time and date of visits
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide you with our translation services and manage your projects.
- Communication: To communicate with you regarding your inquiries, service updates, and promotional materials.
- Billing: To process payments and manage your account.
- Improvement: To analyze usage patterns and improve our services, website, and customer experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. How We Protect Your Information
3.1 Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Data encryption
- Secure servers
- Regular security audits
3.2 Access Controls
Access to personal information is restricted to authorized personnel only, who need it to perform their job duties.
4. Disclosure of Your Information
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers to perform functions on our behalf, such as:
- Payment processing
- Email communication
- Website hosting
These third parties are required to handle your information securely and only for the purposes specified by us.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Cookies and Tracking Technologies
5.1 Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and improve site functionality.
5.2 Opting Out
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to legal obligations.
- Withdrawal of Consent: You can withdraw your consent for us to process your personal information at any time.
To exercise these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Global Mars Translation Limited
Email: info@globalmarstranslation.com
Phone: +254 794 196 261
Website: https://globalmarstranslation.com
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.