FAQs

Do You Have Any Questions?

Global Mars Translation offers comprehensive language solutions, including translation of general, technical, financial, and legal documents; certified translations for official use; and expert interpretation services such as face-to-face, over-the-phone, video remote, conference, simultaneous, and consecutive interpreting. We also provide accessibility solutions like Braille, large print, and text-to-speech services; content localization for websites, software, apps, and marketing materials; and creative adaptations such as transcreation, voiceover, and dubbing. Additional services include subtitling, captioning, transcription, multilingual desktop publishing, proofreading, editing, and consulting on language strategies and cultural sensitivity. Our diverse expertise ensures seamless communication and accessibility across global audiences.

To initiate a project, follow these steps:

  1. Visit Our Website: Complete the inquiry form on our Contact Us page with your project details.
  2. Send an Email: Submit your requirements to info@globalmarstranslation.com.
  3. Call Us: Speak to our team directly at +254 794 196 261 for a consultation.

We will assess your needs and provide a personalized solution and quote.

Our commitment to quality includes:

  • Experienced Linguists: Native speakers with industry-specific knowledge.
  • Multiple Review Stages: Each project undergoes proofreading and quality assurance checks.
  • Technology Integration: Use of industry-leading tools to ensure consistency and accuracy.

Yes, we are equipped to manage projects with tight deadlines or extensive scope. Our team works collaboratively to ensure timely delivery without compromising quality.

We specialize in a vast array of languages, including:

  • Global Languages: English, French, Spanish, Portuguese, Arabic, Chinese (Mandarin), Japanese, German, Italian, Russian.
  • African Languages: Swahili, Amharic, Somali, and various indigenous languages.
  • Other Languages: We can accommodate requests for less commonly spoken languages as well.

We cater to diverse sectors, such as:

  • Legal: Contracts, court documents, and regulatory compliance.
  • Medical: Clinical trials, pharmaceutical documents, and medical records.
  • Technology: Software manuals, IT systems, and engineering guides.
  • Education: E-learning content, research papers, and curricula.
  • Marketing: Branding materials, advertisements, and social media campaigns.
  • Government and Non-Profit: Policies, outreach programs, and reports.

Turnaround times depend on project specifics:

  • Standard translation projects: 2-5 business days.
  • Complex or high-volume projects: Timelines are discussed during the consultation phase.
  • Rush projects: Expedited services are available upon request.

Our pricing structure considers:

  • Language pair and demand.
  • Project complexity and technicality.
  • Word count or project volume.
  • Turnaround time (standard or expedited).

We provide detailed quotes after reviewing your project requirements.

Your privacy is our priority.

  • Non-Disclosure Agreements: Signed by all team members.
  • Secure Systems: Encrypted file transfer and secure storage protocols.
  • Data Protection Compliance: Adhering to global standards for data privacy.

Yes, we provide certified translations for:

  • Immigration documents (passports, visas).
  • Academic transcripts and certificates.
  • Legal agreements and contracts.

These are accepted by government agencies, courts, and international organizations.

We have a global network of linguists specializing in both commonly spoken and rare languages. We also collaborate with cultural experts to ensure the highest level of accuracy and contextual relevance.

We handle a wide range of file formats, including:

  • Documents: Word, Excel, PDF, and PowerPoint.
  • Multimedia: SubRip (SRT), video files, and audio recordings.
  • Web content: HTML, XML, and CMS exports.
  • Design formats: Adobe InDesign, Illustrator, and Photoshop.
  • Translation focuses on converting text word-for-word while maintaining meaning.
  • Transcreation involves adapting content to resonate culturally and emotionally with the target audience.
    Yes, we offer both services, ensuring your message is communicated effectively in every context.

Absolutely! We provide tailored formatting for:

  • Legal and official documents requiring certified templates.
  • Marketing materials with design elements.
  • Technical manuals with tables, charts, and diagrams.

We use a three-step approach:

  1. Employ native-speaking linguists with deep cultural knowledge.
  2. Perform cultural adaptation during the localization process.
  3. Test content with focus groups or client representatives for accuracy and resonance.
  • Submit your project details through our online form, email, or phone.
  • Our team will review the material and assess word count, complexity, and deadline.
  • You’ll receive a detailed quote within 24 hours, including a breakdown of costs and timelines.

Our cancellation and modification policy is as follows:

  • Changes or cancellations should be communicated as early as possible.
  • For work already completed, applicable charges will be incurred.
  • We strive to accommodate reasonable modifications without additional cost.

Yes, we provide flexible subscription plans for businesses with ongoing requirements. These include:

  • Discounted rates for bulk projects.
  • Priority support for urgent tasks.
  • Dedicated account managers for seamless coordination.

Yes, we assist in crafting culturally resonant campaigns by:

  • Translating and localizing marketing materials.
  • Adapting tone and style to fit the target audience.
  • Offering creative input for culturally sensitive messaging.

Yes, we can assign the same linguist or interpreter for consistency in tone, style, and terminology. Simply let us know during your request.

We help businesses expand globally by:

  • Localizing websites, software, and marketing materials.
  • Conducting cultural consultations to adapt branding and messaging.
  • Offering translation services for legal documents and compliance materials.
  • Our interpreters undergo rigorous training and certification.
  • We use feedback and performance reviews to maintain high standards.
  • We provide real-time support during live interpretation sessions to address challenges promptly.
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